Looking for Customer Care Manager. Customer Care Manager is a professional responsible for ensuring customer satisfaction by leading and motivating their team. Their role involves handling customer queries, resolving issues, and developing loyalty programs to enhance customer experience.

Visa Application Requirements:

• Passport Validity (1 year).
• Updated CV.
• Passport Size photo (4 Copies).
• Police Clearance Certificate.
• Age Up to 45 years.
• Good Physical and health, endurance, dexterity.
• Experience in physical work.

Processing time:

• Processing time 4-6 weeks.

Responsibilities:

1. Supervising Operations: Oversee daily operations of the customer service department.
2. Creating Loyalty Programs: Develop and implement customer loyalty programs.
3. Setting Goals: Set customer service goals for team members and help them achieve those goals.
4. Handling Customer Queries: Interact with customers, address their queries, and resolve issues promptly.
5. Maintaining Records: Keep accurate records of customer interactions and actions taken.
6. Analyzing Metrics: Analyze statistics and compile accurate reports.
7. Team Development: Recruit, mentor, and develop customer service agents.
8. Resource Management: Utilize assets effectively to achieve targets.
9. Cross-Team Communication: Collaborate with other teams to address customer issues and improve processes.

Requirements and skills:

1. Communication: Effective communication with team members and customers.
2. Patience: Handling challenging customer calls and busy workloads.
3. Problem Solving: Resolving complex issues and finding solutions.
4. Diplomacy: Handling sensitive situations with customers.
5. Motivation: Encouraging team members to excel.
6. Trust: Building trust with employees and customers.
7. Empathy: Understanding customer needs and acting quickly.
8. Vision: Strategic thinking and goal-setting.
9. Emotional Intelligence: Managing emotions and adapting to different situations.